Shipping policy
Last updated: January 27, 2026
At Underdog Kitchen Company, we strive to get your order to you quickly and reliably. We ship to addresses within the continental United States only (we do not ship to Alaska, Hawaii, Puerto Rico, or international locations at this time).
Order Processing Time
- Orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays).
- Processing time begins once your payment is verified.
- During peak seasons or sales, processing may take up to 3-5 business days. We'll notify you if there's any delay.
Shipping Methods and Delivery Estimates We partner with reliable carriers such as USPS, UPS, or FedEx (depending on order size and destination). Estimated delivery times are as follows (after processing):
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available at checkout): 2–4 business days
These are estimates only—actual delivery times may vary based on your location, carrier performance, and unforeseen events (e.g., weather, holidays).
Shipping Costs
- Shipping is calculated at checkout based on order weight, size, and destination (typically starting at $5.50).
- Shipping rates are displayed transparently during checkout—no hidden fees.
- Any applicable fees are included in the displayed rate.
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information. You can track your package directly via the carrier's website or by contacting our support.
Important Notes
- We are not responsible for delays caused by incorrect shipping addresses provided at checkout. Please double-check your address.
- If your package is marked as "delivered" but you haven't received it, contact us within 7 days so we can assist (e.g., file a claim with the carrier).
- For any questions about shipping, email us at [your support email, e.g., support@underdogkitchen.com] or use our contact form.
We appreciate your business and are here to help make your kitchen adventures seamless!
